When you shop on MediaWorks2, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with MediaWorks2’s return and refund policy and MediaWorks2 Purchase Protection Program.

Almost all items you bought on MediaWorks2 are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

– Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.

– Items specifically labeled as non-returnable.

– Some free gifts.

In addition, under the MediaWorks2 Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You have just made a purchase on MediaWorks2. We will send you an email confirming the items in your order. You can also view your order information by going to ‘Your orders’ on your account page from the MediaWorks2 app or MediaWorks2.com.

Something on your mind? We are here to help!

For questions on specific items, you can message us from the MediaWorks2 app or MediaWorks2.com. 

For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers’ most common questions. Happy shopping! 

Please first check if a family member or friend has used your account details to place an order. It’s also possible that someone may have misspelled their email address when registering for an account on MediaWorks2 and accidentally placed an order. If you suspect fraud, we recommend changing your account password immediately to protect your account and prevent unauthorized orders in the future.

Depending on your state, some categories of items are taxed, and others are not. We’re required to charge sales tax on applicable items if the state you’re in mandates it.

PayPal uses various security measures to protect its users. Because of this, PayPal may occasionally prohibit a buyer from submitting payment to a merchant through PayPal. For more help, you can contact PayPal’s customer service team directly or you can try to complete your payment using an alternative payment method.

No. However, there may be free shipping promotions from time to time. 

Our packages are shipped internationally, so you will likely begin to see updates from US shipping companies (USPS, FedEx, UPS, etc.) after the package is cleared by US customs and the US shipping company receives your package.

We suggest you check the tracking information on the ‘Your orders’ page for more details, as it is updated regularly. Just click ‘Track’ next to the order you want to check.

If you have not mailed out your package, you may cancel your existing return request and submit a new one with a different return method.

When you apply for a return, your return label will be generated. You can find your return label at ‘Your orders’ → ‘Returns’. You may click ‘Print Return Label’ to download the return label. Please remember to print and tape it on the outside of your return package and mail it out.